At Flowers Maida Vale, we pride ourselves on being a trusted local florist serving both households and businesses in the Maida Vale area. Our commitment is to bring you only the freshest, highest quality flowers—guaranteed. We understand how important it is for your flowers to arrive vibrant and long-lasting, so we back every order with our Fresh Flowers Guarantee for customers in Maida Vale.
We guarantee that bouquets and arrangements delivered by Flowers Maida Vale will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the included instructions. This window reflects our dedication to premium floristry and the satisfaction of our loyal Maida Vale clientele.
All flowers are hand-delivered with care, but in the unlikely event your order arrives damaged or wilted, your satisfaction is our top priority. Please inspect your delivery as soon as possible and, if you notice any issues, contact us within 24 hours of receipt. We kindly ask you to include photos of the damaged flowers to help us resolve the issue swiftly. Your report enables us to both improve and provide you with the best resolution.
If your flowers are damaged on arrival, do not meet our freshness standard, or fail to please for reasons within our control, we are happy to offer you two solutions:
Please note: To be eligible for a refund or replacement, claims should be made within 48 hours of delivery, supported by photographic evidence. We may not be able to comply with claims made outside this timeframe or if the flowers have not been cared for according to our instructions.
Flowers Maida Vale strives to ensure your floral experience is seamless. If you have a complaint regarding your order or our service, we encourage you to reach out using our contact form or speak with a team member in shop. Upon receiving your complaint, we aim to acknowledge it within one business day and propose a practical solution as soon as possible, usually within three business days. Our goal is always your complete satisfaction.
As a reputable Maida Vale florist, we value every customer and every bouquet. We are dedicated to supporting our local community through quality products and responsive, reliable care. Your confidence is paramount to us—if you have any feedback, suggestions, or concerns, please let us know so we can continue to be your first choice for flowers in Maida Vale.
Thank you for choosing Flowers Maida Vale. We look forward to delighting you with beautiful, fresh flowers and attentive service every time.
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