These Terms & Conditions govern the use of the Flowers Maida Vale website and flower delivery services for customers in Maida Vale and the surrounding areas. By placing an order on our website, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase. If you do not agree to any part of these terms, you must not use our website or services.
Throughout these Terms & Conditions, the following definitions apply:
These Terms & Conditions apply to all orders placed by customers residing in Maida Vale and surrounding areas, as well as orders to be delivered within these locations.
Our order process is designed to be straightforward and convenient for online flower delivery in Maida Vale:
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including, but not limited to, reasons such as unavailability of products, payment issues, the presence of incorrect data, or delivery restrictions.
Orders submitted successfully are processed promptly to ensure timely flower delivery across Maida Vale and its surroundings. Please ensure all recipient information provided is accurate to avoid delays or failed deliveries.
We strive to display products as accurately as possible. However, flowers are natural products; as such, some variations in colour, size, and variety may occur. All photos and descriptions on our website are for illustrative purposes only.
On occasions where a specific flower type or component is unavailable due to seasonal variation or unforeseen supply issues, we reserve the right to substitute with a different flower or component of equal or greater value and similar appearance. We endeavour to retain the style and value of the original arrangement as closely as possible when substitutions are made.
Flowers Maida Vale offers delivery services throughout Maida Vale and the surrounding areas. Delivery is generally available Monday to Saturday, excluding public holidays, unless otherwise specified on the website. Delivery times and availability may vary according to location, order volume, and specific delivery requests.
We aim to fulfil deliveries on the requested date but cannot guarantee specific time slots unless explicitly agreed prior to ordering. If the recipient is unavailable at the delivery address, we may attempt to leave the order with a neighbour or in a safe location, or redeliver at a later time as circumstances permit.
If you provide incorrect address details or insufficient delivery information resulting in a failed delivery, we cannot accept liability for any loss or refund, but we will make reasonable attempts to resolve the issue or re-deliver the products where possible, which may incur additional charges.
We accept secure online payments via debit cards, credit cards, and other methods as displayed during the checkout process. All prices shown on our website include applicable VAT unless otherwise stated. Delivery charges, if any, will be added to the total price at checkout.
Payment is required at the time of order placement. No order will be processed or dispatched until payment has been received in full. By submitting payment information, you confirm that you are authorised to use the payment method provided.
Payments are processed using secure third-party platforms. We do not retain your full payment details on our servers; however, we may store transaction references in line with our Privacy Policy and as necessary for order management and tax purposes.
We understand that circumstances can change. If you wish to cancel or amend your order, please contact us immediately.
If your order is eligible for cancellation, we will process a refund using the original payment method within 5-10 working days. Refunds are not available after products have been dispatched or delivered, except in cases of non-compliance with our product quality commitments (see below).
We take pride in providing high-quality flowers, freshly prepared for each order. Due to the perishable nature of flowers, returns are generally not accepted once they have been delivered, unless there is a fault or issue with the order.
If you are not satisfied with the quality of your flower delivery in Maida Vale or believe a product to be damaged or defective upon arrival, please contact us within 24 hours of delivery, providing your order number and photographic evidence where possible. We will assess the complaint and, where appropriate, offer a suitable resolution such as re-delivery, replacement, or partial/full refund.
We cannot accept liability for issues arising from circumstances outside our control, such as incorrect delivery information provided by you, failed delivery attempts due to recipient unavailability, or poor handling of products after delivery.
Flowers Maida Vale will not be liable for any indirect, incidental, or consequential losses resulting from the use or inability to use our website or services, including but not limited to any loss of goodwill, business, or profit. Our total liability for any claim under these terms shall not exceed the sum paid by you for the relevant order.
We are not liable for delays or failures in delivery due to events outside our reasonable control, including but not limited to adverse weather, strikes, or supply chain interruptions.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, nor for any liability which cannot be lawfully excluded under UK law.
We respect your privacy and are committed to protecting your personal information. All data collected through our website and order process will be handled in accordance with our Privacy Policy and prevailing data protection legislation (including GDPR). We use your data only for the purpose of completing your order, fulfilling delivery, and, where consented, keeping you informed of offers or updates related to Flowers Maida Vale’s flower delivery services in Maida Vale and nearby areas.
All website content, including photographs, branding, logos, and descriptive text, remains the property of Flowers Maida Vale or our content suppliers. You may view and print pages for personal, non-commercial use. Any other reproduction or use without prior permission is prohibited.
We reserve the right to update or amend these Terms & Conditions at any time. Any such changes will take effect immediately upon being posted to our website. It is your responsibility to check these terms periodically for any updates. Continued use of our services following any changes will be deemed acceptance of those changes.
These Terms & Conditions, and any contracts arising from them, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with our online flower delivery services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect. Failure by either party to enforce any right or provision under these terms does not constitute a waiver of such right or provision.
Should you have any questions about your order, our services, or these Terms & Conditions, please refer to our website’s contact page or speak to our customer service team using the methods provided online. Our team is available to support all flower delivery queries in Maida Vale and surrounding areas.
These Terms & Conditions are effective as of the date displayed on our website and apply to all orders placed subsequently.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 302 Elgin Ave, Maida Vale, London, W9 1JS.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Maida Vale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Maida Vale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
